Merchant Processing for the Tech Support Industry

Moneybox can help secure a merchant account to help unlock access to enhanced security, specialized tools, seamless integrations, and an array of additional benefits.

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Merchant Account for Your Tech Support Business

For any tech support or IT enterprise, obtaining a merchant account that allows you to process credit card payments online is a critical step. However, due to the higher incidence of fraud and chargebacks, many standard payment gateways and banks tend to blacklist these businesses. Luckily, with the appropriate high-risk provider and banking partnerships, it is still possible to find a payment gateway for tech support companies.

This is crucial in sectors like:

  • Computer repair
  • Antivirus software installation
  • Malware removal
  • Printer repair
  • Operating system troubleshooting
  • Email support
  • PC optimization
  • Network issue resolution
  • Data backup and recovery
  • And many other IT services

In the tech support and IT sector, the ability to accept credit card payments online is essential for business success, especially since clients are frequently remote and communicating over the phone. Without the option for credit card transactions, closing a sale becomes challenging. Additionally, with fewer people carrying cash and the allure of credit card reward programs, there’s a strong preference among customers for using credit cards, particularly for higher-value transactions.

Challenges in Securing a Tech Support Merchant Account

Securing a merchant account for businesses offering IT or tech support services presents specific challenges:

  • Variable Transaction Amounts: Tech support often involves both high-value services requiring specialized skills, leading to significant sales, and smaller, quick-fix issues. This variability makes it difficult to establish a consistent average transaction size for risk assessment.
  • Prevalence of Fraud: The tech support industry has been tarnished by fraudulent activities like scam pop-ups, malware, and viruses, which have led to a general distrust among customers and banks. This necessitates rigorous underwriting and adherence to strict business practices before approval can be granted.
  • Intangible Nature of Services: Unlike tangible goods, tech support services are not physical products. Customers might not fully grasp the technical problems they face, which can result in dissatisfaction. The success of these businesses heavily relies on both technical ability and customer service. Dissatisfaction can lead to higher chargeback rates as issues are often abstract and harder to resolve.

Due to these factors, many banks are reluctant or unable to offer payment gateways to online tech support merchants. However, specialized high-risk providers exist that are equipped with the necessary infrastructure, underwriting processes, and risk mitigation strategies to support IT and tech support enterprises.


A Reliable Payment Gateway Provider for Tech Support

Many merchants turn to us after being abruptly terminated by their previous mainstream payment processor, often with little to no forewarning. At PaymentCloud, we’ve established the necessary connections to offer secure credit card processing specifically for tech support businesses. Our expertise lies in catering to high-risk merchant accounts, including those in the tech support sector, ensuring you have the tools for success. We provide tools for risk mitigation and managing chargeback effectively, maintaining compliance with the latest banking standards, and setting up a secure payment gateway tailored to your needs.

Frequently Asked Questions

Moneybox Merchant Services supports the following payment gateways Authorize.net, NMI , TSYS, and Firstpay.

What industries does Moneybox Merchant Services accept as clients? Moneybox specializes in mid-risk as well as specific high-risk industries (the terms “mid-risk” and “high risk” are used here from the perspective of the merchant services industry). We are proud to serve the following industries:

  • Accounting & Tax Prep
  • Adult
  • Airlines
  • Alcohol
  • Antiques & Collectibles
  • Apparel & Clothing
  • Automotive
  • B2B
  • Bad Credit
  • Bail Bonds
  • Bar & Restaurant
  • Cigars & Tobacco
  • Cleaning Service
  • Clothing & Apparel
  • Collectibles
  • Continuity / Subscription Products
  • Continuity-Subscription
  • Credit Monitoring
  • Debt Consolidation
  • Dental
  • Digital Downloads
  • Digital Streaming
  • Document Preparation
  • Drop Shipping
  • Ecommerce
  • Educational Seminars
  • Electronics
  • Events
  • Furniture & Home Furnishings
  • Guns & Firearms
  • Gyms, Fitness & Yoga
  • Hair & Beauty Salon
  • Health & Fitness
  • Healthcare
  • High Volume
  • Hotel & Hospitality
  • Hotels & Lodging
  • Hunting & Outdoor Equipment
  • Insurance
  • Insurance / Warranty
  • Jet Charter
  • Law Firms
  • Legal Services
  • Magazine Subscriptions
  • Medical Billing & Coding
  • Medical Supplies
  • Membership & Recurring Billing
  • MLM Companies
  • Moving Companies
  • Nonprofit
  • Nutraceuticals & Supplements
  • Online Dating
  • Pawnbrokers & Pawn Shops
  • Pet Products
  • Precious Metals
  • Property Management
  • Real Estate
  • SaaS Companies
  • Self Defense, Tasers & Stun Guns
  • Seminars & Coaching
  • SEO & SEM Services
  • Smoking Accessories
  • Survivalist & Tactical Gear
  • Taxes and Accounting
  • Tech Support
  • Telemedicine
  • Ticket Agencies
  • Tobacco & Cigar
  • Transportation & Moving
  • Travel & Timeshare
  • Travel Agency*
  • Utility
  • Vape / e-Cig / eJuice*
  • Veterinarians
  • Web Design Services

Please note, this is NOT a complete list; Moneybox Merchant Services Inc. serves hundreds of additional mid and low risk industries, too. We do not have a full list of industries we can work with, instead we keep a list of business that we currently can not support. See our FAQ page for more info. If the opportunity is right we will of course try to be considerate.

Sorry, we are unable to provide merchant services for foreign or offshore businesses, or any company that is headquartered, or operates, outside of the USA. We are also unable to provide merchant services for any business whose owner does not have a valid SSN and US issued identification (driver’s license, US passport, etc). That said we are working to fix this issue and should have a solution early 2025.

Yes, your startup or new business can be approved by Moneybox Merchant Services for a merchant account. We love startups! While newer businesses without processing history sometimes encounter hurdles when it comes to approval, Moneybox has helped many brand new businesses get their start in payment processing.

A high-risk merchant account is designed for businesses deemed as “high-risk.” These types of businesses have a greater likelihood of chargebacks, fraud, or other financial risk factors. High-risk businesses require such accounts to be able to accept credit and debit card payments.

Various industries are considered high-risk because of their inherent attributes. Some examples include CBD (Cannabidiol) products, e-cigarettes, vape products, stun guns, credit repair services, multi-level marketing, adult products/services, pawnshops, dietary supplements, SEO services, and tech support.

No central authority determines a business’s high-risk categorization. Every payment processor or bank sets its own standards, often based on internal risk management criteria. Providers assess businesses based on several detailed information bits to ascertain risk levels.

Factors contributing to a high-risk business include being a new business, having poor credit records or low credit scores, operating in controversial or highly regulated industries, relying heavily on international sales, and previous placements on the MATCH list by payment processors.

High-risk merchant accounts differ from regular accounts in several ways such as having a longer application process, higher payment processing fees, cash reserve requirements, volume caps in credit card processing, higher chargeback fees, and additional requirements based on the business type.

A high-risk business should ensure it maintains healthy cash levels, tries to reduce chargebacks, discloses all relevant information during the application process, keeps its financial documents ready, and adheres to the guidelines set by its payment processor.

A high-risk business can find a suitable merchant services provider by researching and listing down payment processors that cater to their industry. Businesses should consider factors like the processors’ experience in their industry, processing fees, equipment provided, customer support, experience with businesses in the same industry, and support for diverse payment methods.

Moneybox Merchant Services Inc. may not cater to all high-risk businesses (e.g. CBD merchants). It offers an upfront underwriting process that identifies risk factors early, saving the merchant time and potential costs. However, if Moneybox cannot service a particular business, they may recommend a processor better suited to your needs.

Best Processing & Support

“We conducted thorough research and compared different pricing options before settling on a new provider. After careful consideration, we chose Moneybox. We have been happy with the results for years since using their services. We interact with the product daily through their website, and most of the payments are automatically processed using Authorize.Net. We find Moneybox to be a reliable and efficient company.”
– Tom
Tom Bostic
Happy Customer

Fast Service, Unmatched Customer Service

“We changed our website and needed to get a new processor fast. Their prompt service and secure system are unmatched. We have been using their services for a while now and have never had any issues. In fact, they even require us to call them once a year to ensure our system is up to date. As our business continues to grow, we are excited to explore the many options that Moneybox has to offer, including a point-of-sale. They have been our go-to solution for everything, from terminal issues to website processing security. We couldn’t be happier with their exceptional service.”
Valmore Forgett
Happy Customer

Simply Amazing Technical Support

We were starting a new business and needed a reliable company to process our credit card payments. After some research, we found Host Merchant Services and began working with them in January 2021. The staff has been very helpful, and we’ve had positive experiences with both the Compliance team and technicians. We process payments in person using a terminal, and the service and machine have been excellent with no issues.
Tony and Sherry
Happy Customers

Consistent Communication

I had a wonderful experience with this company regarding high risk merchant services. Their consistent communication and daily updates regarding my application status during the approval process were greatly appreciated.
Christian
Happy Customer

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What you’ll get:

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Upload a recent merchant statement

We will identify where the WASTED SPEND hides within your EXISTING merchant account.

We will present an overview of account and fee health and discuss whether significant savings can be achieved.

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You do not pay us ANYTHING unless you elect to have Verisave implement cost reductions on your behalf.